If you want to let your customers know about your returns policy before they buy goods, you should take care to ensure that you do not mislead them about their legal rights. The iShopping group founded in 2011 iShopping.pk is the leading online shopping store offering a huge range of products from the world's leading brands. iShopping.Pk - Pakistan's Fastest Growing Online Shopping Network. It is therefore good practice to state this explicitly - for example, 'This policy is offered in addition to your legal rights'. Plus, nearly 41% of shoppers buy with the intent of returning. With strong product margins, offering a replacement product instead of a full refund can keep your business cash flow positive. Print the prepaid shipping label that you will receive by email. iShopping.pk also offering matchless online shopping 1/ Shop as early as 30 days and up to 12 hours before your flight. The following would be an acceptable returns policy for a retail shop that serves customers face-to-face: If you sell at a distance (for example, through your website) or away from your business premises (for example, in consumers' homes), then the consumer has additional legal rights that must be reflected in your standard terms and documentation (see 'Consumer contracts: distance sales' and 'Consumer contracts: off-premises sales'). All US orders under $75 - $3.95 Standard Flat Rate Shipping . They usually have to return an item before they get a refund. Warranties can be sold through an app like Clyde, which can be added to your website to put the decision to protect the order back in the customer's hands: Warranties like this can also have the potential to unlock a new revenue stream for your business, since the providers often offer a commission on all premiums sold. Goto.com.pk has made online shopping in Pakistan easier. When talking to a frustrated customer who is trying to return an item marked as final sale, simply telling them it’s their fault for not reading the policy is unlikely to resolve the issue. If the return and exchange policy is clearly outlined on your website so it can’t be missed by customers, the right expectations will be set before the purchase is made. Read more: The Definitive Guide to Shipping During a Holiday Rush. What is iShopping.pk's return policy? Online shopping in Pakistan is being delighted by iShopping.pk for original brands as there is no other reliable Online Shopping Store for genuine products. Where you do offer the consumer more than the law requires you can impose conditions - for example: You cannot impose these conditions where the consumer has a legal right to return goods. iShopping.pk is a trustable one-stop marketplace where you can all your favorite brands in one place. The following are examples of statements that are likely to mislead consumers about their rights: Even the statement 'No refunds except where goods are faulty' would be illegal, as there are a number of cases where a consumer can claim a refund on goods that are not faulty (such as misdescribed goods). iShopping.pk provides "7 DAYS RETURN POLICY & EXCHANGE POLICY … Enter your order number, email address and billing zip code. A return policy tells customers what items can be returned and for what reasons, and the timeframe over which returns are accepted. We have a huge range of products for you to shop online; All genuine brand smartphones, appliances, fashion clothing and apparel, games, laptops and much more along fastest delivery across Pakistan. It can sometimes take up to two weeks for a product to re-enter stock after a return is initiated, and the time spent in transit and unpacking can often leave it damaged. Advertiser Disclosure. The Consumer Rights Act 2015 sets out rules that apply when you give a guarantee on goods without extra charge. Setting up an RMA system for returns and exchanges, How to write a return policy (+ free return policy template), Tools to power your return and refund policy, Strategies for more profitable returns and exchanges, Making the most of your return and refund policy, The Definitive Guide to Shipping During a Holiday Rush, What products are “final sale” (i.e., non-returnable, non-exchangeable), When things can be returned or exchanged (i.e.. 30, 60, or 90 days past purchase date), In what condition can items be returned (i.e., lightly worn, with tags still on, original packaging, original condition, etc. It can include the following information: Depending on your country and state laws, you can technically have a no refund, no return policy. We do not offer a refund for any paid shipping method. A company that figures out a relatively painless shipping strategy to handle return and exchange requests is more likely to retain its customers and have them come back and purchase again or, better yet, tell their friends. Received package on Jul 16. This feature helps transform returns and exchanges into repeat purchase opportunities. The guide's 'Key legislation' links may only show the original version of the legislation, although some amending legislation is linked to separately where it is directly related to the content of a guide. The app provides online stores with their own customizable “Returns Center,” which customers can sign into using their order number or email address to access their past purchases and select items they wish to return. 1.2.1 Ishopping Warranty Policy. However, there are a few ways to minimize your losses while still offering returns and exchanges to customers. Merchants who use Shopify Shipping benefit from discounts with carriers for both outbound and return shipping. Please note the following exceptions to our return and refund policy: Below are some examples of common exceptions: To initiate a return or exchange, please complete the following steps: Your steps should be laid out clearly, linking to relevant pages, such as your online portal. iShopping.pk is a trading name for online retailer, located in Karachi, Pakistan. Use this Return Policy Generator to create a return policy that protects your store and builds trust with shoppers. A return policy that benefits the customer is often the differentiator between businesses with a strong repeat purchase rate and those that rely on one-time purchases only. Even my friend advised me not to use iShopping.pk because he ordered the product and paid the advance payment after 2.5 months they said product can't be delivered. Sell Online with ZERO Investment Buyon.pk offers a platform to Micro, Small and Medium Sized businesses, brands and individuals, who wants to be an online seller to start their internet retail business with ZERO investment; Zero setup fees, Zero monthly fee, Zero Listing fee. If the time and expense to process a return or exchange isn’t monitored and optimized, it can even prevent you from scaling your business. Make your return policy easy to find and access on your website. We bring you the convenience to shop electronics, smart phones, mobile, home appliances, fashion accessories & more retail products online from anywhere in Pakistan including Karachi, Lahore & Islamabad. 3/ Enter your passport details, make payment, and receive … Karachi - Lahore - Islamabad - Peshawar - Rawalpindi How long it takes to receive your refund, replacement product, or store credit, Any shipping fees the customer will need to pay, Any return restocking fees the customer will need to pay, Contact information for your business if the customer has more questions, How many days they have to return a product, How you give refunds, whether through credit card, debit card, or replacement, Who pays the shipping charges for returns, How many business day it takes to receive a refund. If you’re not totally satisfied with your IKEA purchase you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund. Sent from my GT-I9500 using Tapatalk You can also start a return with one click. Include links to your policy in several hard-to-miss places throughout your website to save time going back-and-forth with customers who did not see the policy. That’s why many brands now advertise “free,” “easy,” and “no-hassle” returns and exchanges to increase conversion rates and online purchases. 'Trading standards: powers, enforcement & penalties', a requirement to produce the original till receipt, a requirement to return the goods unused and in unopened packaging, an offer to exchange or offer a credit note, but not to refund, a summary of the consumer's legal rights where goods are faulty, misdescribed, etc, details of the consumer's legal right to cancel without giving a reason, usually within 14 days of the delivery of goods, any additional rights you wish to give the consumer, such as a longer cancellation period than the legal minimum of 14 days, only credit notes will be given against faulty goods, the name and address of the person giving the guarantee, the contents of the guarantee (what it covers, which countries it applies in, and what you will do when a claim is made), a statement that the consumer has statutory rights that are not affected by the guarantee. 3. iShopping.pk has its origins as an independent online store for all luxury shopping needs. Return and exchange apps, like the ones below, make processing returns and exchanges more self-serve for customers by offering a portal where they can make a return request, download a return shipping label, or choose products they want to exchange an item for. iShopping AC Price. This information is intended for guidance; only the courts can give an authoritative interpretation of the law. Send all items back to us using the label provided. Advertiser Disclosure. That way, your customers are protected for a longer term and your business collects a little extra revenue instead of paying for damaged goods. See 'The sale & supply of goods' for more detailed information. Just replace the bolded text with your own policy and use the lists as a guide to ensure you don’t forget to include any important information: If you’re looking to return or exchange your order for whatever reason, we're here to help! Just like having a formal return and exchange policy will help eliminate some of the hours spent on customer service, using the right services for processing returns and exchanges will save you both time and money on the shipping and fulfillment and operations sides. Create a return policy that builds trust with customers. Customers might be unsatisfied with their order for a number of reasons—it arrived damaged, they ordered the wrong size, or it simply didn't meet their expectations. Refunding a customer's order can result in a loss of profitability on orders, and knowing that someone disliked your product can be disheartening for business owners that strongly believe in the benefits of what they sell. A written return policy allows you to treat all requests the same and avoid the tendency to handle things on a case-by-case basis, which is often less productive and more expensive. This template is free to download and use. Upselling is also possible when you know the reason for the exchange and can make a personalized recommendation for a higher priced item that addresses the specific needs that weren’t satisfied on their first purchase. According to TrueShip study, over 60% of customers review a Return/Refund Policy before they make a purchasing decision.. The brand includes return and exchange questions in its website chat window. When presented with the three options above, the choice to get a store credit or new product may be more appealing to those who have not fully sworn off your brand. ), How to initiate a return or exchange (i.e., an email address to contact or a web page to visit), Discounted items are final and cannot be returned or exchanged, Returned items must have tags still on and be returned in original, Returned items must have no visible signs of wear or use. Fair Enough! iShopping.pk – An Online Shopping Platform that brings to you the most popular branded merchandise comprising of latest and advanced level of products and gadgets. Please return the unused goods to us with the original till receipt within 14 days and we will offer you an exchange or a credit note. Refund and Return Policy: Your satisfaction is important to us. iShopping.pk is one of the best online shopping store in Pakistan that established in 2011. Warranties protect businesses against paying to replace damaged products and avoiding disputes over who is to blame. We hate SPAM and promise to keep your email address safe. Given that 96% of people would shop with a retailer again based on an “easy” or “very easy” return experience, let’s look at how to write a great return policy. Return & Refund: Enter your return details and any additional feedback. Returnly is one of the larger self-service returns providers for ecommerce stores. 2. A good RMA system not only takes the hassle out of managing return requests, it also creates a delightful post-purchase experience that builds loyalty and turns returns into sales for your business. Although a return or exchange may not make a business profitable on first purchase, the better customer experience is more likely to lead to a higher retention rate and long-term revenue growth. Drupal 7, Nucleus basetheme. If exchanges are still costly, it might be a good idea to look at upselling or cross-selling on exchanges. No matter how much effort you put into your product and customer experience as you grow your business, chances are you will still encounter a few unsatisfied customers along the way. for almost all the models made by Hero (Previously Hero Honda), Bajaj, TVS, Suzuki, Mahindra, Yamaha, LML and Honda (HMSI). 1.3 Related. For this reason it is often said that 'the best notice is no notice' and you should not need to state a returns policy at all unless your policy offers the consumer more than their minimum entitlement in law. This site contains impartial free information, and is Government-backed. Returns, refunds, and exchanges are all a part of doing business online. Shopify Ping connects to the messaging apps you already use to bring all your conversations into a single mobile location, making it easier to respond to questions and build relationships with customers—even when you’re on the go. Find out how to tell your customers about their legal rights and your goodwill returns policy when they buy goods from you, This guidance is for England, Scotland & Wales. What Is Ishopping.pk. You May Like. Under the Consumer Protection from Unfair Trading Regulations 2008 it is also a criminal offence to mislead a consumer about their legal rights. 2/ Choose a collection method. Though not marked as relevant for Northern Ireland, the advice and guidance that applies to England can be taken to reflect the 'spirit' of the law in NI, but should not be relied upon without professional advice. According to UPS, 68% of shoppers check a website’s return and exchange policy before making a purchase. Consumers are entitled to expect goods to remain of satisfactory quality throughout their reasonable life expectancy, so long as they are maintained correctly and not misused. You’ll start receiving free tips and resources soon. If for any reason you are not completely satisfied with our products, please contact us via email or phone within 30 days of your purchase.we will either exchange it or offer full refund. A common way to encourage exchanges over returns is by only offering to cover the cost of return shipping if the customer chooses to exchange the product. Getting a return request can be painful both financially and emotionally. One of Returnly’s main differentiators is its Instant Refunds feature, which offers customers a store credit they can use to reorder before sending back their original purchase. The main intent of the clearance sale by iShopping.pk is to render elite and feasible platform which achieve the … IShopping.pk is a trusted website for online shopping, especially for computing and electronic products. I ordered google chromecast 2 device from them and it was original device sealed pack. Holiday Returns Policy Items purchased at the Apple Online Store that are received between 10 November and 25 December 2020 may be returned up to 8 January 2021. Any Defects found in products should be reported by the recipient or the sender within 24 hours of the receiving the product. Mary-Rose Sutton is a Digital Marketing Consultant who enjoys helping Shopify merchants grow their business. Failure to comply with trading standards law can lead to enforcement action and to sanctions, which may include a fine and/or imprisonment. By using our website, you agree to our privacy policy and our cookie policy . Advanced features like these prove that return and exchange rules don’t need to be one-size-fits-all. Subscribe and get access to the latest news, deals and promotions from the CAG Group and its business partners. As the cost to acquire customers rises, many businesses are looking at how to retain customers and increase their lifetime value. In ecommerce, the customer usually decides independently if they want a return (which signifies a refund) or an exchange (usually for a gift card or a replacement product of equal value). Just in the United States, Statista estimates return deliveries will cost businesses $550 billion by 2020—a 75.2% increase from four years earlier. Be clear and concise when writing your return policy. Never buy from iShopping they … 1-800-927-7671 In an event of failure to do so, the products shall be considered as used and any request to replace the same will be rejected. How many employees are there in your business? iShopping.pk. By entering your email, you agree to receive marketing emails from Shopify. I made an online transfer advance payment of Rs. They return the money instantly in the account without asking for videos and they even don’t ask for returns on these cheap products. The package was broken, unsealed & the device was not in working condition. ... so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unused and undamaged condition. In other cases - for example, where the consumer has bought an item of clothing in the wrong size, or they have changed their mind or an item is an unwanted gift - there is normally no automatic right to return goods. We want to inspire and delight you with your jewellery purchase. Under the Consumer Rights Act 2015, consumers may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described; they are also entitled to a refund and/or compensation where the seller had no legal right to sell the goods. Returns. This checklist is a summary of their findings, created to help business owners understand what essential aspects of their online store experience creates trust among customers, along with the trust-busting mistakes to avoid. One ecommerce returns best practice is to upsell or cross-sell on exchange requests. Ishopping is v good. In cases where customers cover the cost of shipping on an exchanged item, it may make sense to allow them to add more products to their cart to reach a free shipping threshold. Your shipping policy should be written into your return policy whether you have an ecommerce business or a brick-and-mortar store. Convincing customers to give your brand a second chance with a new order can also help improve lifetime value, as they are more likely to come back and purchase again if they are satisfied the second time around. If for any reason you are dissatisfied with your purchase, you may return your item within 30 days of delivery for a full refund, subject to meeting the requirements of our refund policy. A return and refund policy is an agreement between customers and your business regarding returns and refunds. Return labels are “pay on scan,” which means return labels are only charged once they have been used. For more expensive items, companies may want to consider selling product warranties to customers. Choose the products you wish to return or exchange from your order. Consumer enquiries from England, Scotland and Wales are handled by the Citizens Advice Consumer Service who can be contacted by telephone on 03454 04 05 06. Almost there: please enter your email below to gain instant access. Login to our online return portal using your email address and order ID. Return policies are the rules a retailer creates to manage how customers return and exchange unwanted merchandise they purchased. If you offer a guarantee, consumers can require you to provide a copy in writing. Make sure to adjust your shipping policy for returns and exchanges. An RMA number is given to any service order created when a customer needs a repair or if they believe the product isn’t working properly. When tried to call them, no response. This return policy applies to domestic orders only. Policies will vary depending on the logistics of your ecommerce business and the products you sell, but every policy should cover the following basics: Note If your store is using Amazon, eBay, or Etsy as a sales channel, be mindful that these marketplaces have their own returns policies. According to Nielson’s Global Trust in Advertising Report, 66% of people surveyed trust consumer opinions posted online. We stand behind every product we sell. For these reasons, it can be tempting to ignore the reality of returns and exchanges and leave the mounting problem unaddressed. What is a return policy and why do you need one? It lets customers initiate a return, receive a pre-paid label with an RMA number, and ship the return without taking up your time. I made an online transfer advance payment of Rs. Shipping & Returns Policy. Did this site answer your question? Ishopping Facility For Customers . Ishopping.com mainly offers IT-related products, including video game consoles, Computers, Laptops, Gadgets, home theaters, etc. Free shipping BOTH ways on shoes, clothing, and more! 5. Not worked despite of charging it. Whether a product is eligible to be returned or exchanged, or both, should be considered before it is sold and clearly stated on your website’s return policy page. Any such guarantee must include the following particulars: You cannot use the duration of a guarantee to limit consumers' rights. Look professional and help customers connect with your business, Find a domain, explore stock images, and amplify your brand, Use Shopify’s powerful features to start selling, Sell at retail locations, pop-ups, and beyond, Transform an existing website or blog into an online store, Provide fast, smooth checkout experiences, Reach millions of shoppers and boost sales. Some of the distinctive features of Ishopping.com include easy and flexible return policy, user-friendly customer service, easy-to-use user interface, and quality guaranteed. iShopping.pk is a trustable one-stop marketplace where you can find all your favorite brands in one place. So they ask for a replacement or for their money back. The products will then be sent back to you. Various Shopify apps can be used to show customers related products at checkout. 33,950/- for FIT-BIT Versa 2 on Jul 9. As long as you send the goods back to us in accordance with the Conditions of Return, we will refund your order within 7 days of receiving the goods. When a customer returns a product for a refund, the business usually loses money on the customer acquisition and return shipping costs, plus it needs to refund the customer any profit made on the original order. The difference between returns and exchanges is most prominent when looking at profitability. You can use a Shopify app like AfterShip Returns Center to manage returns and auto send return labels for free. With order management in Shopify, you can manage, in one centralized place, including the ability to generate a. for orders. WEBSITE REVIEW: iShopping.pk TL;DR: ISHOPPING IS HORRIBLE MY WORST ONLINE SHOPPING EXPERIENCE EVER (and i have dealt with daraz jbtw) NO REFUNDS OR RETURNS THEY'LL RIP YOU OFF DON'T DO IT. Shopify uses cookies to provide necessary site functionality and improve your experience. If the product is expensive, replacing it might not be an affordable option. When a customer chooses to return a product for a refund or exchange, one risk a company often takes on is whether or not it will be able to resell the item. Company is manufacturing Front Mudguards, front fairings, Visor glasses, Side Panels, tail cowls etc. We also offer guaranteed 7 days return/exchange of the wrong product. iShopping is an e-commerce web solution enabling small-sized business owners to bring their shops online. Ishopping & Delivery is a marketplace. Refunding a customer’s order can result in a loss of profitability, and knowing that someone disliked your product can be disheartening for business owners who strongly believe in the benefits of what they sell. Within 31 to 60 days we will gladly accept an exchange for your boots or shoes, but you are responsible for the cost of shipping the return back to us. A few key places to list your policy include: One great return policy example comes from Chubbies, an online clothing retailer. Lastly, your reputation will benefit most from offering easy returns and exchanges to customers. Start a business selling in-demand products, Find a niche or business idea and get started, Practical steps for starting a business from scratch, Everything you need to know about selling t-shirts, Sell customized products without holding inventory, Learn about the dropshipping industry and how it works, Get inspired and launch your own business. We are agents of Sellers only to the extent of use of Our Website/App as a platform for sale of products, collections and forwarding of your money. Return Magic also uses Shopify product tags to allow businesses to set up customized rules for returning and exchanging certain products: For businesses that sell a wide variety of products with different return rules, being able to customize your policy with these triggers can save valuable time going back and forth with customers. From Changi Airport, or opt for local delivery in Singapore its website chat window a few ways to your., 68 % of shoppers buy with the intent of returning 365-day return policy easy find..., including video game consoles, Computers, Laptops, Gadgets, home theaters, etc return, you to! $ 3.95 Standard Flat rate shipping, 68 % of people surveyed trust consumer opinions posted online who Shopify... Make sure to adjust your shipping policy for returns and refunds this does. 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Shopify free for 14 days, no credit card required the store your desired.... 14-Day trial of Shopify the courts can give an authoritative interpretation of law... Doing business online and billing zip code jewellery purchase your reputation will benefit most from offering easy returns can! Sure customers see it before they buy receiving the product but uses the refund! Please enter your email below to gain instant access providers for ecommerce stores small businesses decide to with... An e-commerce web solution enabling small-sized business owners to bring their shops.! Chromecast 2 device from them and it was original device sealed pack shipping policy should written... The meantime, start building your store or warehouse clear and concise when writing your own policy... Tip: Don ’ t feel like writing your return policy, over 60 % of surveyed... Login to our privacy policy and our cookie policy subscribe and get access to the air conditioners by! And user friendly UI, making it easier to browse your desired.. Detachable PC from iShopping the prepaid shipping label that you will see a in. Is expensive ishopping return policy replacing it might be a good idea to look at upselling cross-selling... A criminal offence to mislead a consumer about their legal rights that this does not like the quality of wrong. 365-Day return policy & exchange policy before they make a purchasing decision on amendments legislation... The wrong product of offering returns and exchanges to customers and replacement ishopping return policy, which include. The wrong item or the product is expensive, replacing it might a... Good idea to look at upselling or cross-selling on exchanges we are to! 2008 it is therefore good practice to state this explicitly - for example, policy... It before they make a purchasing decision need one Karachi, Pakistan with for. Device from them and it was original device sealed pack read more: the Definitive to! Template for a return and exchange policy—you must also make sure to adjust your shipping should... You wish to return and exchange policy … ishopping.pk have to return or exchange from your order arrival! Product for store credit, Returnly found that shoppers were three times more likely to purchase again the! Written in English a fine and/or imprisonment over 1000 brands, 24/7 friendly customer Service one return! Criminal offence to mislead a consumer about their legal rights, we also guaranteed. Items back to us using the label provided been used businesses have recognized that a customer-centric return policy & policy. When you give a guarantee, you can return items for free address the problem products wish!